Refund Policy

01 / Wallet Refunds

Wallet Refunds

Unused Wallet Balance

If you have added funds to your Wallet but have not placed any Orders, you are eligible to request a full refund of your unused Wallet balance.

To request a refund of an unused Wallet balance:

• Contact us at support@serpforge.io from the email address registered to your account
• Include your account username or registered email in your request
• State the amount you wish to refund

Refund requests for unused Wallet balances will be processed within 7 business days of approval. Refunds are issued via the original payment method where technically possible. Where the original payment method is unavailable, an alternative will be agreed upon.

Payment Processing Fees

Refunds of unused Wallet balances may be subject to deduction of any payment processing fees charged by the original payment provider (PayPal, Payoneer, Wise, or card processor). These fees are set by the payment provider and are not within our control.

02 / Order Cancellation Refunds

Order Cancellation Refunds

Orders Not Yet Accepted

If you have placed an Order that has not yet been accepted by our team, you may cancel the Order and receive a full credit back to your Wallet balance. To cancel an unaccepted Order, contact support@serpforge.io with your Order reference as soon as possible.

Wallet credits from cancelled Orders are available immediately for use against future Orders. If you prefer a cash refund of the credited amount instead of a Wallet credit, the Unused Wallet Balance refund process applies.

Orders in Production

Once an Order has been accepted by our team and entered into production, it is not eligible for a cash refund or Wallet credit. At this stage, our content team has begun work on the Placement and resources have been committed.

If there is a genuine issue with an Order in production, contact support@serpforge.io as soon as possible and we will review the situation on a case-by-case basis.

Completed Orders

Completed Orders where the link has been successfully placed are not eligible for refunds. If a Placement is removed after going live, the Link Insurance policy applies - see Section 03 below.

03 / Link Insurance

Link Insurance - Not a Refund

Every completed Placement is covered by our 12-month Link Insurance policy. Link Insurance is a replacement guarantee, not a cash refund mechanism. If your link is removed within 12 months of going live, we will:

• Replace the link on a comparable website of similar or better SEO metrics, or
• Restore the original Placement if the publisher agrees

Link Insurance does not entitle the User to a cash refund or Wallet credit for the original Order amount. The remedy is a replacement Placement of equivalent or greater value.

To raise a Link Insurance claim, email support@serpforge.io with:

• Your original Order reference number
• The URL of the page where the link was placed
• Confirmation that the link has been removed (screenshot or archived link helpful)

We will respond to Link Insurance claims within 5 business days and begin the replacement process within a reasonable timeframe.

04 / Non-Refundable Situations

Non-Refundable Situations

Refunds or Wallet credits will not be issued in the following circumstances:

• Orders where the Placement has been successfully completed and the link is live
• Dissatisfaction with SEO outcomes, ranking changes, or traffic results, as these are influenced by factors outside our control
• Changes in third-party website metrics (Domain Rating, traffic) after Placement
• Links removed after the 12-month Link Insurance period
• Links disavowed or removed at the User's own request
• Orders cancelled after acceptance and entry into production
• Accounts suspended for violation of the Terms and Conditions

05 / How to Request a Refund

How to Request a Refund

All refund and cancellation requests must be submitted by email to support@serpforge.io.

Please include the following in your request:

• Full name and registered email address
• Order reference number (if applicable)
• Nature of the request (unused Wallet balance refund or Order cancellation)
• Amount requested

We aim to respond to all refund requests within 3 business days.

06 / Contact

Contact